Warranty Updated November 8, 2018

Terms

We require 50% down payment on all purchases for all new accounts with balance due prior to shipment. Current clients require 50% down on orders over $500 (USD) and all orders containing custom projects with balance due Net 30.

Shipping Method

Landmark ships items via UPS, FedEx, or other freight arrangements. For overseas shipments, please let us know your preference of carriers, or we will make arrangements for you.

Shipping & Handling Charges

Shipping and handling charges are not included in our prices and are the responsibility of our clients.

Claims

Inspect your shipment immediately upon delivery. Shortages and/or damages must be signed as such on the bill of lading at the time of delivery in order to receive replacement or to file a claim. Damage claims must be filed with the carrier. IMPORTANT: Have the delivery agent make any notation on the delivery report indicating damage prior to accepting delivery, and file a claim with the carrier immediately.

Cancellation

All orders of non-custom items can be cancelled only with our consent and upon terms that will indemnify us against loss. Cancellation of items already in production will result in charges exceeding the cost of materials and labor for the project up to that point.

Returns

All non-custom items may be returned within 30 days of delivery for any reason; however, returned items will not be accepted without authorization from your account manager. Returned merchandise may be subject up to a 25% restocking fee. Merchandise must be returned in its original condition. Customer is responsible for shipping charges both from Landmark and returning item(s) back to Landmark Studio & Design. We recommend the package be insured at its retail value to cover any accidental damages that may occur during shipping.

WE DO NOT ACCEPT THE RETURN OF CUSTOM-MANUFACTURED ITEMS.

Warranty

Landmark Studio & Design guarantees a one year manufacturing warranty on its products. If a defect in the original material or workmanship appears during the warranty period on any Landmark product, the Company (at its option) will repair or replace your product without charge. No cash refunds will be made.

EasyCare (3 Year Material Guarantee): Although extremely durable to the elements, the HDPE material may fade and/or distort when exposed to sunlight and some elements may cause staining. Fading, distorting and staining are excluded from this warranty.

Rinowood (25 Year Material Guarantee): Rinowood (Ipé) is an extremely durable hardwood. Small checks and cracks may appear in your Rinowood material, as is this is a naturally-occurring characteristic of hardwood and does not affect the serviceability of the product, is not covered under warranty.

This commitment does not cover the following items — Failure caused by unreasonable or abusive use; failure caused by poor placement on unleveled surfaces; failure caused by neglect of reasonable and necessary care; acts of nature (fire, flooding, tornadoes, hurricanes, tropical storms, etcetera); return freight costs; hardware and fasteners my rust and are not covered by this warranty; any accessories and fabrics may have a proprietary manufacturer warranty and are not subject to this agreement.

We reserve the right to ship the most current designs of our products.

Claims

Our products are thoroughly inspected before leaving our facility. If any damage occurs in shipping, we will work quickly to resolve the matter. Landmark will be happy to repair or replace (if necessary) any damaged products, as well as handle the claims involved, as long as these instructions are followed.
Inspect all products before signing anything. Once you have signed the bill of lading or delivery receipt, the carrier and Landmark are no longer liable for damage to your shipment. YOU will be responsible for filing your own claim. We strongly recommend you open each package in the event that there is concealed damage.
If there is damage to outer packaging and the driver will not wait for you to inspect the product thoroughly, make note on the bill of lading or delivery receipt that the driver would not wait. Also note any damages you see.
If damages are discovered, immediately fax a signed copy of the bill of lading or delivery ticket along with photos of the damage to (262) 679-8485. This must be completed within 5-7 days of receiving your shipment. Carriers can often take up to two weeks to notify us of any incidents. Photographs of the damage are mandatory.
Concealed damage claims can still be proven to be the fault of the carrier, but often result in less than 100% of the requested claim amount being paid back to you. Make sure everything is in pristine condition before signing anything. If claims for concealed damage are not made immediately upon discovery, Landmark cannot take responsibility.
Retain original packaging! For some shipments, carriers will send an employee from their company to inspect damaged freight/packages, and having the original packaging can help ensure that the claim is paid in full.
The drivers are only responsible for getting the freight to the back of their trailer, though many are willing to offer additional assistance if asked. Lift gate and/or assisted delivery is available upon request.
If you have any further questions that require answers prior to or upon the arrival of your shipment, do not hesitate to call your sales representative at 1 (888) 337-7677.